Part A - Booking admission to Blue Lagoon, Retreat Spa, spa treatments and bus transfer for day guests. Individual and group bookings.

1. Scope

These terms and conditions apply to bookings for Blue Lagoon, Retreat spa, massage, spa treatments and bus transfer.

2. Booking procedures – individuals up to 10 people

All bookings under these terms for individuals up to 10 people are to be made directly into the Blue Lagoon booking system at agents.bluelagoon.com. The Reseller will receive a username and password to access a dedicated area on the website through which bookings are made.

Once a booking through the system is completed, the Reseller will receive a booking confirmation and an e-ticket containing the reference number and a barcode which applies to the booking. It is the Reseller’s responsibility to give the booking reference and barcode to the guests before their visit. Each booking reference and barcode can only be used once. Should there be any doubt about the legitimacy of the admission papers, the Blue Lagoon reserves the right to request that identity cards are presented to the reception desk upon arrival. Restrictions on availability may apply and can vary by season.

Bookings that can be defined as "series bookings", where a reseller pre-purchases a group of admission tickets as an example, are always considered as group bookings, thus following the booking procedures in next chapter.

Bookings for 4 changing rooms or more at Retreat Spa should be made by email to blsales@bluelagoon.com. Please note that other cancellation terms may apply for such bookings.

3. Booking procedures – groups of 11 or more people

All bookings under these terms for groups of 11 or more people should be requested to the Blue Lagoon reservation department with an email to blsales@bluelagoon.com or via a dedicated group booking request form from Blue Lagoon website. Once a booking request is registered by the sales department the Reseller will receive a confirmation email.

A booking is not confirmed until Blue Lagoon has sent a written confirmation to the Reseller. Restrictions regarding group size (number of people per group) may apply and can vary by season.

It is the Reseller’s responsibility to give the booking reference and barcode provided in the conformation email to the tour leader or guest/s before the visit. Each booking reference and barcode can only be used once.

All bookings are made at a specific date and time. Should guests arrive outside of the scheduled time the Blue Lagoon cannot guarantee the availability of the booked service.

4. Booking modifications and cancellations

Bookings for less than 10 people can be cancelled or modified free of charge through the Reseller’s dedicated access to the booking system with a minimum of 24 hours’ notice.

Bookings for groups, 11 or more people should be cancelled or modified via email to the reservation department to contact@bluelagoon.is or blsales@bluelagoon.is stating the booking number as reference.

Please note that the cancellation notice period is linked to the booked time of arrival.

__Cancellations and/or modifications to a booking under these terms are subject to the following restrictions regarding the notice period. If a booking is modified or canceled with less than the applicable minimum cancellation notices according to the table below, the full price for the original booking will be charged. __

Minimum cancellation notices for:

Number of cancelled Guests	Blue Lagoon treatments and bus transfer:
0-10	24 hours
11-25	72 hours
26-50	96 hours
51+	As per terms stated in offer/contract

Number of cancelled changing rooms	Retreat Spa:
1-3	48 hours
4-10	As per terms stated in offer/contract
11+	As per terms stated in offer/contract
Lava Cove	72 hours

5. Children and young adults

Please note that all children aged 2-13 years must be accompanied by an adult guardian during their visit to the Blue Lagoon. A maximum of two children may be accompanied by one guardian unless the guardian is their parent.

Groups of young adults aged 13 to 17 must be accompanied by at least one supervisor – a primary guardian - for every 10 youths in the group. The guardian is responsible for the group during their Blue Lagoon visit and is not allowed to consume alcohol while supervising.

Primary guardians shall always accompany the group in the lagoon to ensure their safety and that they adhere to general spa etiquette, common courtesy, reasonable noise levels, use of good manners and respect for other guests. The primary guardian must also make sure that any additional charges are paid at reception before the group’s departure.

Guests at Retreat Spa must be 12 years or older.

Part B - Booking accommodation at Silica Hotel and the Retreat.

1. Scope

These terms and conditions apply to bookings for the Retreat and Silica Hotel, hereinafter sometimes referred to individually and/or collectively as the “hotel” or the “hotels”.

2. Booking procedures

Bookings shall be made in writing to the applicable hotel reservation department:

• The Retreat: retreat@bluelagoon.is
• Silica Hotel: silica@bluelagoon.is

All information regarding the Reseller, client, billing address and dedicated contact person who is responsible for the booking shall be clearly stated.

An agreement regarding rooms and/or services is valid when confirmation in writing is sent to the Reseller (e-mail is considered a written agreement).

In case of bookings for 9 or more rooms at the Retreat, or 7 or more rooms at Silica Hotel, a contract with additional terms and conditions, such as deposit, may be required. Furthermore, restrictions may apply regarding such bookings, such as minimum number of nights, age limit, additional service requirements etc.

• The booking shall state the number of rooms or suites and type of accommodation booked.
• The booking shall include date of arrival, departure, total number of nights, and preferably arrival time.
• The booking shall include guests’ names or name of group and number of people, as well as number of adults and children. Age of children must also be stated.

Booking is only confirmed when the reservation department has confirmed the booking in writing and the appropriate deposit made, when required.

3. Rooming list

No later than 4 weeks prior to booked arrival date shall the Reseller send the rooming list to the hotel reservation department including NONAMES, and no later than 2 weeks prior to booked arrival date the Reseller shall submit the final rooming list, unless otherwise agreed.

Any change in numbers of guests or rooms must be notified immediately and cancellation policies will apply. Rooming list shall include all the following information to be considered complete:

• Full names and nationality of all guests.
• Time of arrival of all guests
• Requirements for special services such as rooms with disabled access, baggage facilities and baggage handling for groups.
• Any other special requests or requirements.

It´s the Resellers responsibility to share information to guests when travelling with children what rules apply at the hotels such as age restrictions. Such information can be found with the hotel price list.

4. Financial responsibility for guests

The Reseller is obligated to guarantee all incidentals if a group wishes to check in jointly (“group check-in”). In such a case, the Reseller will be responsible to pay all charges incurred by guests for services provided, e.g., for accommodation, food, and beverages.

Resellers with a business account with Blue Lagoon can send an email to the sales department confirming that they will guarantee all incidentals for the group and that any unpaid incidentals may be invoiced to their account after the group has checked out. If such a guarantee cannot be made, the hotel will require each guest to check in and provide credit card details before they can be given access to the rooms.

When incidentals are not guaranteed by the Reseller, the Reseller is responsible to inform each guest that any individual charges that might be incurred , that are not a part of the guest’s agreement with the Reseller, e.g., food, beverages and treatments, are the responsibility of the guest. It must also be communicated to all participants involved whether it will be necessary to check out at the hotel reception desk.

For reservations made by the Reseller on behalf of guests (e.g. dining or treatments), the Reseller is responsible for informing guests about the relevant terms for cancellations and modifications.

When incidentals are not guaranteed by the Reseller, the Reseller is nevertheless liable to pay individual outstanding bills with the hotel if the participant(s) fail(s) to check out and settle the balance incurred. Furthermore, the reseller is liable, should there be an outstanding claim for damages or services rendered not previously described in original agreement.

All deposits and prepayments, made by the Reseller or guests, may be used against any outstanding sum to the hotel.

5. Booking modifications and cancellations

Retreat:

Nr. of Rooms	Minimum cancellation notice
1-8	10 days
9 or more	As per terms stated in offer / contract
Blue Lagoon Suite	As per terms stated in offer/contract

Silica Hotel:

Nr. of Rooms	Minimum cancellation notice
1-6	10 days
7 or more	As per terms stated in offer / contract

__All cancellations should be made by writing to the hotel reservation department with an email stating the booking number as reference. Please note that the full price of the original booking will be charged if a booking is cancelled or modified with less than the minimum notice stated in the above table. __

Part C - Restaurants and conference rooms

Scope

These terms and conditions apply to reservations for restaurants and conference rooms.

1. Reservation procedures for restaurants and conference rooms

A) Lava restaurant, individuals up to 10 people

All reservations under these terms for Lava restaurant for 1-10 people should be made directly through the Reseller‘s dedicated access to the Blue Lagoon booking system at agents.bluelagoon.com.

Once a reservation through the system is completed the Reseller will receive a reservation confirmation and an e-ticket containing the reference number and a barcode which applies to the reservation.

It is the Reseller’s responsibility to deliver the reservation reference and barcode to the guests before their visit. Each booking reference and barcode can only be used once. Should there be any doubt about the legitimacy of the admission papers the Blue Lagoon reserves the right to request that identity cards are presented to the reception desk upon arrival.

Reservations at Lava Restaurant made through the reseller´s access are table reservations only; food and drinks will not be invoiced to the Reseller.

B) Lava restaurant, groups of 11 or more people

All reservations under these terms for Lava Restaurant for groups of 11 or more people should be made to the Blue Lagoon reservation department with an email to blsales@bluelagoon.com. Once a reservation is registered by the reservation department the Reseller will receive a confirmation email. A reservation is not confirmed until Blue Lagoon has sent a confirmation email to the Reseller. All reservations are made at a specific date and time. Should guests arrive outside of the scheduled time the Blue Lagoon cannot guarantee the availability of the reserved service.

C) Moss restaurant, individuals up to 8 people

Dining reservations for Moss restaurant should be made with an email to retreat@bluelagoon.is or relevant business account manager. A reservation is not confirmed until a confirmation email is sent to the Reseller.

Moss Restaurant can accommodate a maximum of 8 guests or less, and only one such table per evening. For groups consisting of more than 8 people, we recommend private dining rooms – see chapter D.

D) Conference Rooms: Meeting and Dining rooms

All bookings for Svartsengi, Þorbjörn Hall and Eldey Meeting and dining rooms should be made in writing through Blue Lagoon reservation department with an email to blsales@bluelagoon.com, hotel reservation department or business account manager.

Once a booking is registered by the sales department the Reseller will receive a confirmation email. A booking is not confirmed until a confirmation email has been sent to the Reseller. All bookings are made at a specific date and time. All areas must be booked for a half or a full day. All bookings must include food and beverage.

• Svartsengi dining room can accommodate groups of up to 12 guests.
• Eldey Meeting and Dining room can accommodate up to 20 guests.
• Þorbjörn Hall can accommodate 20 – 70 guests.

E) Dining reservations for hotel guests

Please note that dining reservations for hotel guests can also be made together with the accommodation booking.

2. Reservation modifications and cancellations at restaurants and conference rooms

Dining reservations for individuals up to 10 people at Lava Restaurant can be cancelled or modified free of charge through the Reseller‘s dedicated access (agent login) with a minimum of 24 hours’ notice.

All cancellations or modifications to group reservations or bookings (11 or more people) should be made in writing to the Blue Lagoon sales department with an email to the reservation department, contact@bluelagoon.is or blsales@bluelagoon.is.

A minimum of 48 hours cancellation notice applies to all reservations at Moss Restaurant. Cancellation should be made with an email to retreat@bluelagoon.is or relevant business account manager. A reservation is not confirmed until a confirmation email is sent to the Reseller.

__In the event of a no-show or late cancellation all pre-booked services will be charged. __

Cancellations and/or modifications to a reservation or booking under these terms are subject to the following restrictions regarding the notice period:

Number of cancelled Guests	Minimum cancellation notices
Lava Restaurant 0-10	24 hours
Lava Restaurant 11-25	72 hours
Lava Restaurant 26-50	1 week
Lava Restaurant 51+	As per term stated in offer/contract
Moss Restaurant: 1+	48 hours
Conference rooms: Meeting and Dining rooms	1 week

For reservations made by the Reseller on behalf of guests, the Reseller is responsible for informing guests about the relevant terms for cancellations and modifications.

The Reseller is responsible for informing their relevant staff members (tour guides etc.) and guests about the relevant Terms and Conditions stated in this Annex 1, and Safety Standards and Liability, accessible here.