Support Silica Hotel

We offer a range of services and facilities for guests with special needs or disabilities. Our staff will provide support as needed, but please be aware of the following items:

Parking
We offer disabled parking in the main parking lot. From there, the walk to the main entrance takes approximately half a minute.

The hotel
With electric door openers, the hotel is wheelchair accessible. Guests arriving without a wheelchair can borrow one from reception.

Wheelchair accessible rooms
Three of our rooms have larger bathrooms and are classified as wheelchair friendly. As one of these rooms is close to reception, we typically reserve it for people with mobility issues.

Changing rooms
In the hotel there is a wheelchair-accessible unisex changing room. A special changing room—large enough to be shared with an assistant—is available for guests requiring more space and more privacy.

Shower chairs
A shower chair is available upon request. We also have a wheelchair which can be used for entering Silica Lagoon. We ask our guests to exercise caution as the floors in the changing rooms and around the lagoon may be slippery.

Lagoon depth
The deepest part of the lagoon at Silica Hotel is 1.45m/4.8ft, but most areas of the water are far shallower.

If you have any other questions or concerns regarding accessibility at Silica Hotel, please call +354 420 8900, or send an email to: silicahotel@bluelagoon.com.

Changes to cancellation policy due to COVID-19 between March 12 and June 20

In light of COVID-19, we have amended our booking policy. For new reservations booked between March 12 and June 20, please view our updated terms and conditions below.

For 1-3 rooms booked between March 12 and June 20, 2020
Cancel or modify your booking up to 48 hours prior to arrival without penalty.

For reservations of 4 rooms or more, group conditions apply. Please contact our sales department for more details.

If you have made your reservation via our online booking system, we recommend using the online “Modify or Cancel a Reservation” feature.

All other cancellations or changes must be communicated in writing and sent to silicahotel@bluelagoon.is.

A) Individual reservations
To avoid penalty, cancellations or changes must be made by 6:00 p.m., local time, 7 days prior to arrival. Cancellations or changes received within 7 days of check-in are non-refundable. The same applies to no-shows.

For bookings of 4 rooms or more, group conditions apply.

B) Group reservations
For bookings of 4 rooms or more, cancellations or changes must be made at least 60 days prior to arrival. Cancellations or changes made within 60 days of arrival are subject to full charge.

Please see our full terms and conditions here: https://www.bluelagoon.com/legal/silica-hotel-terms-and-conditions